Shipping and Returns

Shipping

Delivery Information

Autogear Limited uses Royal Mail delivery service to despatch packages less than 2kg in weight. This shipping method is mainly used for oil seals and gaskets, single bearings and small sized bearing rebuild kits. Once your payment has been cleared into our account, we will dispatch your item within 1-2 working days. For larger items over 2kg in weight, we may use Parcel Force, DHL or UPS to deliver your item, depending on the availability of the courier service.

We can arrange for express shipping delivery method for any of our items, the cost will be different depending on the destination location. You will need to arrange this with our sales team prior to your order.

Collection can be arranged at our work shop in London, United Kingdom. It is important to note that collection times must be pre-arranged so we can ensure that your item is ready for collection.

If ordering from outside the UK please expect your items to take additional days to get to you. The time scale for expected delivery will vary dependant on which country we are delivering to. For example, UK orders will normally take 1-3 days delivery time form the date payment has been cleared. In Europe expect your item 2 days later than in the UK and in the US please allow an extra 5-6 days.

Important information: Some shipping costs in our eBay listings may vary in price for certain European and Worldwide destinations. This applies to countries which are Non-EU or 'remote location areas'. If this is the case we will contact you before despatching your item.

Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. Obviously we have no control over these charges, so unfortunately we cannot predict what they will be.

del

Autogear Limited is committed to ensuring that our products are sent on time provided the item is in stock. However, once the product has been sent, it is then the responsibility of the courier company to complete the delivery of the purchase.
Autogear Limited cannot be held accountable for delivery failures due to circumstances beyond our control. We do not guarantee delivery times as we cannot guarantee that once it leaves here, the courier company will be able to deliver it within a guaranteed time frame.

Returns Policy:

We at Autogear aim to sell great products ensuring that our customers are always pleased in the service we offer. If there are any problems with our transmission parts or for any reason you are not completely satisfied, please return the product within the 14 day period and we will refund you the cost of the product in full provided the product is unused and in its original condition.
• No refunds will be issued if the item arrives damaged or has been used or incorrectly assembled.
• Shipping costs are non-refundable, unless we have made a mistake from our part in dispatching any incorrect orders to you.
• Please Note: Returns are NOT accepted on any of our rebuilt Gearbox and Differential Units or any eBay listing that states 'Non Refundable'.